OniData Privacy Policy

1. Introduction

Welcome to OniData.io ("OniData," "we," "our," or "us"). At OniData, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered financial analytics services, interact with our AI bots, or engage with our data analysis tools.

This policy applies to all information collected through our website (https://onidata.io), AI bots, applications, Shopify app, and any related services, sales, marketing, or events (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information from you:

• Contact Information: Name, email address, phone number, billing/shipping address
• Account Information: User credentials, account preferences, and settings
• Business Information: Company name, business size, industry, and role
• Financial Information: Payment information, transaction history, billing data
• Shopify Store Information: Store URL, API credentials, product catalogs, order data, customer data
• Technical Information: IP address, device information, browser type, operating system
• Usage Information: Pages visited, features used, time spent on site, click data
• Communication Information: Customer support communications, survey responses, feedback
• Marketing Information: Marketing preferences, referral source
• Social Media Information: When you connect with us through social media platforms

2.2 Collection Methods

We collect information from you in several ways:

• Direct Collection: Information you provide when you register for an account, purchase our services, fill out forms, respond to surveys, or communicate with us
• Automated Collection: Information collected automatically through cookies, web beacons, server logs, and other tracking technologies when you use our Services
• Third-Party Sources: Information we receive from business partners, marketing agencies, analytics providers, social media platforms, and Shopify
• Shopify Integration: Information obtained from your Shopify store when you connect our app to your store

2.3 AI Bot Data Collection

Our AI bots may collect the following information:

• Questions and inputs you provide to the bots
• Context provided in conversations with the bots
• Data imported from your Shopify store or other connected platforms
• Analytics related to your interaction with the bots

3. How We Use Your Information

3.1 Core Business Purposes

We use your information for the following legitimate business purposes:

• Providing our AI-powered financial analytics services and data analysis tools
• Setting up and maintaining your account
• Processing and fulfilling your transactions
• Authenticating your identity and securing your account
• Addressing your inquiries and providing customer support
• Delivering the functionality and features of our Services

3.2 Service Improvement and Development

• Improving, personalizing, and enhancing your experience with our Services
• Training and improving our AI models and algorithms
• Developing new features, products, and services
• Analyzing usage patterns and trends
• Diagnosing technical problems and maintaining system functionality

3.3 Communication and Marketing

• Communicating with you about your account, updates to our Services, and important notices
• Sending promotional materials, special offers, and information about other products and services
• Conducting surveys and collecting feedback
• Measuring and analyzing the effectiveness of our marketing campaigns

3.4 Legal and Operational Necessities

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other policies
• Detecting, investigating, and preventing fraudulent transactions or other illegal activities
• Protecting our rights, property, and safety, as well as those of our users and the public

4. AI Bot Processing and Analysis

4.1 AI Data Processing

OniData uses artificial intelligence and machine learning technologies to analyze data and provide insights. When you interact with our AI bots or analytics tools:

• We process data to generate customized financial analytics and recommendations
• We analyze patterns in your Shopify store data, customer behavior, and business metrics
• We create reports and visualizations based on your data
• We use automated decision-making to provide product recommendations and business suggestions

4.2 AI Training and Improvement

To continually improve our AI-powered services, we may use anonymized and aggregated data to:

• Train and refine our AI models
• Improve the accuracy and relevance of our financial insights
• Enhance the conversational abilities of our AI bots
• Develop new analysis capabilities and features

We implement technical safeguards to ensure that data used for AI training is properly anonymized and cannot be linked back to specific individuals.

5. How We Share Your Information

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including:

• Hosting and cloud storage providers
• Payment processors
• Analytics providers
• Customer support services
• Marketing and email service providers
• AI and machine learning infrastructure providers

These service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Business Transfers

If OniData is involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to enforce our Terms of Service, respond to claims that content violates the rights of others, or protect the rights, property, or safety of OniData, our users, or others.

5.5 With Your Consent

We may share your information with third parties when you have provided your explicit consent to do so.

6. Shopify Integration

6.1 Shopify Data Access

When you connect our services to your Shopify store, we access certain information from your store, including but not limited to:

• Store information (name, URL, contact details)
• Product information (inventory, pricing, descriptions)
• Order information (purchases, returns, shipping)
• Customer information (within the scope permitted by Shopify)
• Financial information (sales data, revenue, expenses)

6.2 Shopify API Usage

We access this information through Shopify's API in accordance with Shopify's API Terms of Service. Our access is limited to the permissions you grant when installing our app.

6.3 Shopify Data Retention

We retain Shopify data in accordance with our data retention policy (see Section 8) and Shopify's requirements. You can revoke our access to your Shopify data at any time by uninstalling our app from your Shopify store.

7. Social Media and Third-Party Integrations

7.1 Social Media Features

Our Services may include social media features, such as the Facebook Like button or widgets like the Share button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly.

7.2 Facebook Integration

If you choose to connect your Facebook account or interact with our Facebook application:

• We may receive information from Facebook, including your name, email address, profile picture, and other information you've made public on Facebook
• We will use this information in accordance with this Privacy Policy and Facebook's policies
• You can control what information is shared with us through your Facebook privacy settings

7.3 Google Analytics

We use Google Analytics to help us understand how our users engage with our website and services. Google Analytics uses cookies and similar technologies to collect information about your use of our website and services.

The information generated by Google Analytics will be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of our website, compiling reports on website activity, and providing other services relating to website activity and internet usage.

You can learn more about how Google uses your data at: https://policies.google.com/privacy/partners

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide our Services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need personal information, we securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your personal information. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular security training for our staff
• Physical and electronic safeguards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

10.1 Access and Portability

The right to access personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

10.2 Correction

The right to request that we correct inaccurate or incomplete personal information about you.

10.3 Deletion

The right to request that we delete your personal information in certain circumstances.

10.4 Restriction of Processing

The right to request that we restrict the processing of your personal information in certain circumstances.

10.5 Objection to Processing

The right to object to our processing of your personal information in certain circumstances.

10.6 Withdrawal of Consent

The right to withdraw your consent at any time if we rely on consent to process your personal information.

10.7 Exercising Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request. In some cases, we may need to retain certain information for legitimate business or legal purposes.

11. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information from our files as soon as possible.

12. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers and third-party service providers may be located in the United States and other countries. By using our Services, you consent to the transfer of your information to these countries.

Where we transfer personal information from regions with data protection laws to regions without such laws, we implement appropriate safeguards to ensure that your personal information remains protected.

13. Cookies and Tracking Technologies

13.1 What Are Cookies

Cookies are small data files stored on your device when you visit a website. We use cookies and similar tracking technologies to collect and track information about your use of our Services.

13.2 Types of Cookies We Use

• Essential Cookies: Required for the functioning of our website
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

13.3 Your Cookie Choices

Most web browsers are set to accept cookies by default. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

14. Marketing Communications

14.1 Email Marketing

If you have opted in to receive marketing communications from us, we may use your email address to send you newsletters, offers, and other promotional materials. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of our marketing emails
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

14.2 SMS Marketing

If you have opted in to receive SMS marketing messages, you can opt out by replying "STOP" to any of our SMS messages.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

16. Contact Us

OniData.io - Your trusted partner for AI-powered financial analytics